If you don't find
your answer here, it doesn't exist. Just kidding! Call us or send us a message with any other questions you may have.
What are your office hours?
We are open 10-6 everyday but our deliveries and pickups are not limited to these times. Need to get a hold of us during off-hours? Call us or send us a message here.
Are Bouncers safe?
Yes, we select only Bouncers that are designed with safety in mind. All of our bouncers are manufactured with lead-free, breathable, fire retardant materials and include safety netting and entry ramps. Each Bouncer is then secured to the ground with either stakes or sandbags. Additionally, our staff is trained and certified in setting up the unit in the safest possible manner. If you follow the safety rules provided, these units are considered very safe. All safety rules and guidelines will be reviewed with you prior to use.
Are your Bouncers clean?
We are glad you asked! We take great pride in providing a safe and clean play environment for your loved ones. We clean and sanitize our inflatables before and after each use. We use non-toxic, environmentally-friendly cleaners and disinfectants to ensure our equipment is as clean as possible!
Is electricity needed?
Yes, electricity is required to continuously power the blower fans. Most of the time, all that is needed is a standard household outlet within 75 feet of the Bouncer. Larger inflatables may require more outlets. We provide extension cords. In the event electricity is not available, or within 75 feet, we also rent generators!
How much power do the blower fans use? Will my electric bill go through the roof?
Our blower fans are very efficient. On average, our blowers use about 14 cents of electricity per hour. Thats about $1 per event!
What surfaces do you set up on?
We set up on grass, turf, asphalt, and concrete. Sorry, we do not set up on dirt, gravel, sand, rocks or bark of any kind (even if its temporarily covered).
How are inflatables secured/anchored to the ground?
To ensure safety, we anchor all of our inflatables. For live grass, we use 18" hook stakes that are driven into the soil. We ask that you please mark any irrigation or other underground pipes prior to setup. For setup areas where staking is not possible, we use sandbags to anchor the inflatables.
How much room will I need?
Depending on which unit you rent, the space will vary. Dimensions are listed in the item descriptions.
Do you deliver in our area?
We offer service to most of the San Diego area and free delivery within 15 miles of our warehouse in zip code 91945. If you are further away, we can deliver for a small fee. Get a quote by clicking here.
Is setup and takedown included in the price?
Setup and Takedown on everything, except Tables & Chairs, is FREE! Tables & Chairs are delivered folded/stacked and must be refolded/restacked by pickup time.
Can I pay to have Tables and Chairs Set up, Organized and Taken down ?
Absolutely! We gladly offer a setup/strike service on all our Table & Chair rentals for a small fee.
Does equipment setup and take-down count against my "Event time?"
No, we will setup the equipment prior to your event start time (typically 30-90 minutes prior) and will pick it up no earlier than your event end time (unless requested by you).
What time do you deliver/pick up?
We strive to deliver and pickup as close to the event times set by you. However, we do require a 2-hour window for parks and up to 4 hours for residential before your event starts and after your event ends. Our delivery times range from 6am to 2 hours after sunset. Typical set-up and tear-down time is approximately 20-30 minutes. Times may change under special circumstances. We will email you the day before your event with the exact delivery and pickup times.
What if I need the equipment delivered/picked up at specific times?
For a small fee, We gladly offer a "Time-Sensitive Delivery/Pickup" option which allows you to set the exact times for drop-off and pickup.
Can I pickup the equipment from your warehouse?
No, sorry. We prefer to deliver all products, so we can setup in a manner that allows riders to play safely, and ensures the product will not be damaged. Our prices include delivery and setup.
What if it rains or there is bad weather?
Weather-related cancellations (by you or us) are 100% refundable. Weather-related cancellations can be made up to the day of the event. In the case of rain/high winds upon delivery, the setup crew will determine if it is safe to setup. You can also reschedule your event date (based on availability) at no cost. See our full cancellation policy at the bottom of this page.
What if I need to cancel for reasons other than weather?
If you cancel 7 days prior to the event date, you will be released of any commitment and will not be charged. Any cancellation within 7 days of event will result in a charge of 25% of total balance. See our full cancellation policy at the bottom of this page.
How far in advance do I need to order?
Rentals are made on a first come, first served, basis. We suggest 3-4 weeks prior to your event. If you do have last minute needs, call us, we will do our best to assist.
Is sales tax included in the price?
Yes! We pay all applicable taxes.
Do I need to make a down payment?
Yes, 25% of your rental total must be paid at time of booking to reserve your items. Need a little flexibility? Give us a call and we can work something out.
Can I pay my total amount due before the rent date?
Absolutely! You can make payments of any amount on our contract page.
What does the Damage Protection Waiver cover?
Damage Protection is an optional service that covers the cost of repair or replacement charges if our Equipment is damaged during normal use during the Rental Period. The charge for Damage Protection is 10% of the Rental Price. Please note, Damage Protection does not cover loss of or damage to the Equipment caused by theft, abuse, misuse, neglect, intentional acts and/or failure to follow proper use and care instructions provided for the Equipment.
What type of payments do you accept?
We accept Cash, MasterCard, Visa, Discover and PayPal. We accept Business/Organization Checks, but not personal checks.
Awesome! How do can I reserve a bouncer?
Book Online, Anytime by clicking here or call us and we'll be more than happy to reserve your Bouncer!
Your satisfaction is our main goal. We want to make sure your event is the very best it can be. We want to make you a San Diego Bouncers customer for life. If you do encounter any problems, Please contact us immediately at 619-721-4433.
To cancel or reschedule, sufficient notice must be given - at least 7 days prior to start of your event. Cancellation of event with less than 7-day notice forfeits entire deposit. Postponement or Cancellation of your event with at least a 7-day notice entitles customer to a complete refund, or use of deposit towards a timely rescheduled event at our discretion. Any rescheduled event is subject to availability of activities at the time of notification of postponement.
If the Equipment is delivered by San Diego Bouncers and accepted by customer, then customer shall not be entitled to any refund whatsoever if customer elects not to use the Equipment due to weather or other causes. Refunds are processed same-day, but may take up to 7 business days to for funds to complete.
Weather Related Cancellation
Cancellation due to rain or inclement weather entitles customer to full refund with same day notice. Cancellation after set-up has begun forfeits any refund. San Diego Bouncers cannot guarantee weather conditions, we reserve the right to cancel or reschedule your rental prior to delivery if severe weather conditions are imminent or if we have any reason to believe that the inflatable equipment and/or its users may be in danger. Some examples of severe weather are high winds, excessive rain, snow, and lightning.
Click here for our Rental Contract. Feel free to contact us with any questions.
We are happy to support our community by offering our services at no-cost or discounted rates for nonprofit organizations. Due to increasing demand, we can only consider previous customers for donations and no-cost events. We are happy to extend a 10% to all non-profit organizations. If you would like to be considered for a donation, please fill out our Donation Request Form and send to us, along with your 501(c)(3) documentation and a Self-Addressed, Stamped Envelope.
If you have any questions or concerns, you may contact us using the information below:
San Diego Bouncers
3454 Harris St. #C
Lemon Grove, CA 91945